PRIVACY POLICY

[Update!]

Our Privacy Policy was updated on 25 April 2018. We have revamped the Privacy Policy front and back so that from this date onwards, this Privacy Policy can provide privacy details on how we manage your personal information for all Segway Robotics products and services, unless a separate privacy policy is provided for a specific LOOMO product or service.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

OUR COMMITMENT TO YOU

This Privacy Policy sets out how Segway Robotics collect, use, disclose, process and protect any information that you give us when you use Segway Robotics products and services located at www.segwayrobotics.com.Should we ask you to provide certain information by which you can be identified when using Segway Robotics products and services, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users.

The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to Segway Robotics.

In this Privacy Policy, "personal information" means information that can be used to identify an individual, either from that information alone or from that information combined with other information Segway Robotics has access about that individual. Such personal information may include your name, address, telephone number and email address.

By using Segway Robotics products and services, you are deemed to have read, acknowledged and accepted all the provisions stated here in the Privacy Policy, including any changes we may make from time to time. We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, including your local data protection legislation. We are equally committed to ensuring that all our employees and agents uphold these obligations.

Ultimately, what we want is the best for all our users. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact our Data Protection Officer at privacy@loomo.com to address your specific concerns. We will be happy to address them directly.

WHAT INFORMATION IS COLLECTED AND HOW DO WE USE IT?

TYPES OF INFORMATION COLLECTED

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.

We may collect the following types of information (which may or may not be personal information):

Information you provide to us or upload (including your contact details): we may collect any and all personal information you provide to us, like your name, mobile phone number, email address, delivery address, Segway Robotics account details (e.g. your security related information, nickname) you may sync through apps, information in relation to creating an account and participating in the Segway Robotics platforms, to send a message, feedback, and any other information you provide us.

Device information: information related to your device. For example, IMEI number, IMSI number, MAC address, system version, Android version, device manufacturer details and model name.

Location information： (only for specific services/functionalities) various types of information on your location. For example, country code and city code. Log information: information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP addresses, temporary message history, standard system logs.

Other information： We may also collect other types of information which are not linked to an individual and which is anonymous. For example, the device model and system version number of the user’s Segway Robotics device may be collected when using a particular service. Such information is collected in order to improve the services we provide to you. The type and amount of information collected will depend on how you use, opt-in or participate in our products and/or services.

HOW THE PERSONAL INFORMATION IS USED

Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies (which are in the communications, social media, technology and cloud businesses), Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.

We may use your personal information for the following purposes:

• Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support and for services on your device or through our websites.
• Communicating with you about your device, service or any general queries, such as updates, customer inquiry support, information about our events, notices.
• Allowing you to post comments in public forums.
• Analyzing and developing statistical information on use of our products and services to better improve our products and services.
• Storing and maintaining information about you for our business operations or legal obligations.

Here are more details on how we use your information (which may include personal information)

• Setting up your Segway Robotics Account. Personal information collected when creating a Segway Robotics Account on our web sites or through our mobile devices is used for creating the personal Segway Robotics Account and profile page for the user.
• Processing your purchase orders. Information relating to e-commerce orders may be used for processing the purchase order and related after-sales services, including customer support and re-delivery. In addition, the order number is used to cross check the order with the delivery partner as well as the actual delivery of the parcel. The receipt details, including name, address, phone number and postal code are for delivery purposes. The email address is used to send parcel tracking information to the user. The list of purchased item(s) is used for printing the invoice and allowing users to see what is in the parcel.
• Allowing you to participate in Segway Robotics Forum. Personal information in relation to the Segway Robotics Internet platforms may be used for profile page display, interaction with other users, participating in the forum.
• Providing Segway Robotics services. Information (device information including device ID, device operating system, MAC Address, device type, system and performance information and location information including mobile country code) is collected for the purposes of user authentication and activation of the services.
• Improving user experience. Some opt-in features, such as the User Experience Program, allow Segway Robotics to analyze data about how users use the device and mobile phone, so as to improve the user experience, such as sending crash reports.
• Providing Push Service. Segway Robotics Account ID will also be used to provide the Segway Robotics push service to send notifications from about software updates or new product announcements.
• Verifying user identity. Segway Robotics uses the ECV value to verify the user identity and ensure there is no log-in by hackers or unauthorized persons.
• Collecting user feedback. The feedback you choose to provide is valuable in helping Segway Robotics make improvements to our services. In order to follow up on the feedback you have chosen to provide, Segway Robotics may correspond with you using the personal information that you have provided and keep records. Sending notices. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

DIRECT MARKETING

We may use your name, phone number, and email address, Segway Robotics Account ID to provide marketing materials to you relating to goods and services of Segway Robotics companies and our business partners which offer network, mobile applications and cloud products and services. To provide better user experience, we may recommend above-mentioned products, services and activities based on information about your purchase history, website browsing history, birthday, age, gender, and location. We will only so use your personal data after we have obtained your consent or indication of no objection in accordance with local data protection laws, which may require separate explicit consent. You have the right to opt out of our proposed use of your personal data for direct marketing. If you no longer wish to receive certain types of email communications you may opt-out by following the unsubscribe link located at the bottom of each communication. We will not transfer your personal data to our business partners for use by our business partners in direct marketing.

WHO DO WE SHARE YOUR INFORMATION WITH?

We do not sell any personal information to third parties.

We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested.

Disclosure may be made to Third Party Service Providers and affiliated companies listed in this section below. In each case described in this section, you can be assured that Segway Robotics will only share your personal information in accordance with your consent. You should know that when Segway Robotics shares your personal information with a Third Party Service Provider under any circumstance described in this section, Segway Robotics will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. Segway Robotics will contractually ensure compliance by any Third Party Service Providers with the privacy standards that apply to them in your home jurisdiction.

SHARING WITH OUR GROUP AND THIRD PARTY SERVICE PROVIDERS

In order to conduct business operations smoothly in providing you with the full capabilities of our products and services, we may disclose your personal information from time to time to our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, and Segway Robotics’ representatives. Such Third Party Service Providers would be processing your personal information on Segway Robotics’ behalf or for one or more of the purposes listed above. If you no longer wish to allow us to share this information, please contact us at privacy@loomo.com.

INFORMATION NOT REQUIRING CONSENT

We may share anonymized information and statistics in aggregate form with third parties for business purposes, for example with advertisers on our website, we may share them trends about the general use of our services, such as the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions. For the avoidance of doubt, Segway Robotics may collect, use or disclose your personal information without your consent if it is and only to the extent it is allowed explicitly under local data protection laws. Such disclosure may be brought about by the necessity to protect our rights, ensure the safety of you and other people, and comply with the requirements of the local government to facilitate the investigations of illegal activities.

SECURITY SAFEGUARDS

SEGWAY ROBOTICS’S SECURITY MEASURES

We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect from your using of Segway Robotics products and services and on Segway Robotics websites. We will use all reasonable efforts to safeguard your personal information.

All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest security level. We make sure that our employees and Third Party Service Providers who access the information to help provide you with our products and services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. We have special access controls for cloud based data storage as well. All in all, we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.

We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

WHAT YOU CAN DO

• You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you. Whenever you log in as account user on Segway Robotics websites, particularly on somebody else's computer or on public Internet terminals, you should always log out at the end of your session.
• Segway Robotics cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.
• Your assistance will help us protect the privacy of your personal information.

RETENTION POLICY

Personal information will be held for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information, including the cases when the personal information is no longer required for resolving legal disputes, applying our Agreements, or achieving our business goals.

ACCESSING OTHER FEATURES ON YOUR DEVICE

Our applications may need access to certain features on your device such as Wi-Fi network status. This information is used to allow the applications to run on your device and allow you to interact with the applications. At any time you may revoke your permissions by turning these off at the device level or contacting us at privacy@loomo.com

YOU HAVE CONTROL OVER YOUR INFORMATION!

CONTROLLING SETTINGS

Segway Robotics recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways Segway Robotics makes available for you to choose to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:

• Log in and out of the Segway Robotics Account;
• Delete any information stored on Segway Robotics server;
• Toggle on/off for other services and functionalities which deal with sensitive or personal information.

If you have previously agreed to us using your personal information for the abovementioned purposes, you may change your mind at any time by writing or emailing us at privacy@loomo.com.

ACCESS, UPDATING, CORRECTING OR ERASURE YOUR PERSONAL INFORMATION

• You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access to or correction of your personal information, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.
• We normally provide such services for free but reserve the right to charge a reasonable fee for your data access request.
• If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete or if you believe any information we are holding on you is inappropriate or excessive, please write to or email us as soon as possible at the email address below. Email: privacy@loomo.com.
• For details relating to the personal information in your Mi Account, you may also change them by logging into your account on your device.

WITHDRAWAL OF CONSENT

• You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request. This may be done by sending e-mail to privacy@loomo.com . We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.
• Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy Segway Robotics’s products and services.

TRANSFER OF PERSONAL INFORMATION OUTSIDE OF YOUR JURISDICTION

To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies (which are in the communications, social media, technology and cloud businesses) or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards.

Segway Robotics may use overseas facilities operated and controlled by Segway Robotics to process or back up your personal information. Currently, Segway Robotics has data centres in Beijing, United States, Singapore and Germany. These overseas jurisdictions may or may not have in place data protection laws which are substantially similar to that in your home jurisdiction. We may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.

MISCELLANEOUS

MINORS

We consider it the responsibility of parents to monitor their children’s use of our products and services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category. Segway Robotics does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided Segway Robotics with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable Segway Robotics services.

ORDER OF PRECEDENCE

If you have agreed to our applicable User Agreements, in the event of inconsistency between such User Agreements and this Privacy Policy, such User Agreements shall prevail.

UPDATES TO THE PRIVACY POLICY

We keep our Privacy Policy under regular review and may update this privacy policy to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or post the changes on all the Segway Robotics websites or through our software, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek your fresh consent before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.

DO I HAVE TO AGREE TO ANY THIRD PARTY TERMS AND CONDITIONS?

Our Privacy Policy does not apply to products and services offered by a third party. Segway Robotics products and services may include third parties’ products, services and links to third parties’ websites. When you use such products or services, they may collect your information too. For this reason, we strongly suggest that you read the third party’s privacy policy as you have taken time to read ours. We are not responsible for and cannot control how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked from our services.

Here are third party terms and privacy policies that apply when you use these specific products:

• By using the Bugsnag service to report crash log, you are agreeing to Bugsnag’s Privacy Policy: [https://docs.bugsnag.com/legal/privacy-policy/]

• By using the Zendesk service to send us feedback, you are agreeing to Zendesk’s Terms of use: [https://www.zendesk.com/company/customers-partners/terms-of-use/]

CONTACT US

If you have any comments or questions about this Privacy Policy or any questions relating to Segway Robotics’ collection, use or disclosure of your personal information, please contact our Data Protection Officer at the address below referencing "Privacy Policy":

Disputes Loomo, Segway Inc.
14 Technology Drive, Bedford, NH 03110, USA
Email: privacy@loomo.com

Thank you for taking the time to understand our Privacy Policy!